Hosting & Support

HOSTING & INFRASTRUCTURE PLATFORM

The Flynn Group engage Amazon Web Services (AWS) as the platform over which the software is hosted.  AWS run on worldwide networks of managed data centres across multiple regions.

AWS implement ISO 27018 data security standard.  As such, the Flynn Group feel confident that AWS will continue to meet the data security needs of businesses into the future.  In addition, AWS Infrastructure has the capacity to quickly up or down scale in line with operational requirements.  This feature allows the flexibility to contract or expand workforce and customer usage of the software application at short notice.

 

The Flynn Group will manage the set up and ongoing administration of the hosting and infrastructure service underpinning AtOne®.

The Flynn Group will proactively monitor data usage levels and storage allowances and recommend appropriate increases as needed from time to time, including: Using Load Balancing software to insure quality of service requests to the website are monitored for speed and response times.

 

INTEGRATION

Software integration is not as difficult as it once was.  Given quality access we back our highly skilled development team to integrate AtOne® with your existing systems.

It is imperative that as new developments and information channels are introduced to an organisation, they are able to integrate with existing platforms in order to maximise output.  This consideration remains at the forefront throughout the planning and implementation phase of AtOne® with all our new clients.  Our approach, ensures your existing software applications are thoroughly considered and given scope to adapt and develop alongside AtOne®.

 

MAINTENANCE

We update AtOne®  frequently, but our product updates won’t disrupt your work in any way.

For major undertakings where downtime is unavoidable we try to make our off-line time mercifully brief and thoroughly communicated. We will notify account holders of planned maintenance windows and fill you in on what we’ll be working on in that time.

 

SUPPORT

What kind of customer support does AtOne®  have? 

Every AtOne®  purchased comes with ridiculously great support. We move mountains to make sure you always get the answers you need, when you need them. For starters, our help desk is just an email or a phone call away. Nothing too urgent…then, pop open the AtOne® ticketing system, and register your questions/suggestions.